78win Privacy Policy –
How We Handle Your Data

1 Introduction

78win ("we", "our", "the platform") is committed to protecting the personal data of every player who registers and uses the 78win platform at 78win.si. This Privacy Policy applies to all players accessing the platform from the Philippines and covers all services we provide, including sports betting, live casino, online slots, eBingo, and account management.

By creating a 78win account and using our services, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions.

2 Information We Collect

We collect personal information from you in different ways, depending on how you interact with the platform. The main categories are:

Information you provide directly:

• Full name, date of birth, and gender as provided during account registration.
• Contact details including email address and mobile number registered to your account.
• Identity and address verification documents submitted as part of the KYC (Know Your Customer) process.
• Payment information necessary to process deposits and withdrawals, such as account names and bank or e-wallet references. Full payment credentials are not stored directly by 78win.
• Communications you send to our support team, including live chat logs and email correspondence.

Information collected automatically:

• Device information including operating system, browser type, and screen resolution.
• IP address and approximate location data derived from your connection at the time of access.
• Session data, including login times, pages visited, and actions taken within your account.
• Betting and gaming activity records, including all wagers placed, game sessions, and transaction history.
• Cookie and tracking data as described in Section 5 below.

3 How We Use Your Information

The personal data we collect is used for specific, legitimate purposes related to operating the 78win platform. These include:

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human oversight, except where required for fraud prevention or regulatory compliance.

4 Data Sharing and Disclosure

78win does not sell, rent, or trade your personal data. We may, however, share certain information with trusted third parties under specific circumstances:

• Payment processors and financial institutions: To facilitate deposits and withdrawals through Philippine banking channels and e-wallet services. These providers process only the data necessary to complete the transaction.
• Identity verification services: Third-party providers may assist with KYC document verification. All such providers are bound by confidentiality obligations.
• Technology and infrastructure providers: Hosting, analytics, and platform maintenance services that support the operation of 78win. These parties are permitted to use data only for the purposes of providing services to us.
• Regulatory and legal authorities: Where required by law, court order, or to cooperate with investigations relating to fraud, financial crime, or other legal matters, we may disclose account and transaction information to relevant authorities.

Any third party we share data with is expected to handle it in compliance with applicable data protection obligations. We do not authorise third parties to use your personal data for their own independent marketing purposes.

5 Cookies and Tracking Technologies

78win uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function. These include session management, login authentication, and security cookies. You cannot opt out of these without disabling platform access.
• Functional cookies: Used to remember your preferences, such as language and display settings, so you do not have to reconfigure them on each visit.
• Analytics cookies: Help us understand which features are used most, how players navigate the platform, and where performance improvements can be made. Data collected is aggregated and not tied to individual identities.
• Security cookies: Used to detect irregular activity, prevent fraudulent logins, and enforce account security policies including OTP validation.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some platform features. For mobile app users, device-level privacy settings can also be used to manage tracking permissions.

6 Data Security

78win applies technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the 78win platform.
• Encrypted storage of sensitive account information, including identity documents submitted for KYC.
• OTP-based authentication for account access and high-value transactions, adding a layer of protection beyond passwords alone.
• Internal access controls that restrict employee access to player data to only those who need it to carry out their roles.
• Regular security assessments and updates to platform infrastructure.

7 Data Retention

We retain your personal data for as long as your 78win account is active and for a reasonable period afterwards, as required to meet legal obligations, resolve disputes, and enforce our agreements.

• Account registration data and KYC documents are retained for the duration of the account relationship and for a defined period after closure, as required for compliance with applicable record-keeping obligations.
• Transaction records — including all deposit and withdrawal history — are retained as required for financial and anti-money-laundering purposes.
• Betting and gaming records are retained in accordance with platform operational requirements and any applicable regulations.
• Communication records, including support interactions, are retained for a reasonable period to assist with dispute resolution and service improvement.

Once data is no longer required for the purposes for which it was collected, we take reasonable steps to securely delete or anonymise it.

8 Your Rights

As a player on the 78win platform, you have the following rights regarding your personal data:

• Right to access: You may request a summary of the personal data we hold about you.
• Right to correction: If any information we hold about you is inaccurate or outdated, you have the right to request that it be corrected. You can update basic contact details through your account settings, or contact support for changes to verified information.
• Right to deletion: You may request that we delete your personal data, subject to legal retention requirements. Note that data required for compliance with anti-money-laundering or fraud prevention obligations cannot be deleted on request.
• Right to restrict processing: In certain circumstances, you may request that we limit how your data is used while a concern or dispute is being resolved.
• Right to object: You may object to data processing activities carried out for purposes beyond the core operation of your account.

To exercise any of these rights, contact the 78win support team via live chat or by emailing [email protected]. We will respond to valid requests within a reasonable time. Identity verification may be required before we can act on a data request.

9 Players Under 21

78win is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals below this age. If we become aware that a minor has registered an account or provided personal information, that account will be closed immediately and any data collected will be deleted, subject to any legal retention obligations that may apply.

If you have reason to believe that a person under 21 has created a 78win account, please notify us immediately at [email protected]. For more information on our approach to protecting younger audiences, visit the Responsible Gaming page.

10 Changes to This Policy

78win may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in legal requirements, or improvements to our platform. When changes are made, the updated version will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, we will notify registered players via the contact details on their account. Continuing to use the platform after a policy update is published constitutes acceptance of the revised terms.

We encourage you to revisit this page periodically to stay informed about how your data is being handled.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the 78win team through the following channels:

• Live Chat: Available 24/7 within the platform. This is the fastest way to get a response for urgent account or data queries.
• Email: [email protected] — include your registered username and a clear description of your query so we can assist you efficiently.

We aim to acknowledge all privacy-related requests within a reasonable timeframe and to resolve them as quickly as possible. For complex requests involving data access or deletion, additional verification steps may be required before we can proceed.