78win Terms & Conditions –
Know the Rules Before You Play

1 Acceptance of Terms

By accessing the 78win platform at 78win.si, creating an account, or placing any bet or wager through our services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a binding agreement between you and 78win.

If you do not agree with any part of these Terms and Conditions, you must not use the platform. Continued use of the platform after any update to these terms constitutes your acceptance of the revised version.

2 Eligibility and Age Requirement

To use 78win, you must meet all of the following requirements:

• You must be at least 21 years of age. 78win strictly enforces this minimum age requirement and will not knowingly allow anyone under 21 to open an account or use the platform.
• You must be physically located in a jurisdiction where online gaming is not prohibited at the time of play.
• You must not be acting on behalf of another person, business, or organisation.
• You must not be currently subject to self-exclusion from 78win or any related platform.

78win reserves the right to request proof of identity and age at any point, including during account verification (KYC). Accounts that cannot meet verification requirements may have access to withdrawals suspended pending review.

3 Account Registration and Responsibility

Each player is permitted to hold only one account with 78win. Duplicate accounts, whether created intentionally or accidentally, may be closed and balances forfeited at 78win's discretion.

When registering, you must provide accurate and current information. This includes your real name, date of birth, contact details, and any other information required during the registration or KYC process. Providing false or misleading information is grounds for immediate account suspension.

• You are solely responsible for the security of your account login credentials. Do not share your username or password with anyone.
• Any activity that takes place on your account — whether authorised by you or not — is your responsibility unless you have notified us of unauthorised access.
• OTP (one-time password) verification is required for certain account actions, including withdrawals. Keep your registered mobile number up to date
• You can update your registered contact details by reaching out to the 78win support team. Keeping your information current ensures smooth account verification and withdrawal processing.

4 Deposits and Withdrawals

All transactions on the 78win platform are conducted in Philippine Peso (PHP). We support deposits and withdrawals through Philippine online banking, mobile banking, bank transfers, and local e-wallets. No foreign currency transactions are processed through the platform.

• Deposits are credited to your account balance after successful confirmation from the payment channel.
• Withdrawals are processed to the same payment method used for the deposit where possible. You may be required to complete identity verification before your first withdrawal is approved.
• Withdrawal processing times vary depending on the payment channel selected. The 78win team works to process all approved withdrawals as quickly as possible.
• 78win does not accept deposits made via credit cards or any form of cryptocurrency as a method for funding your gaming account.
• Minimum and maximum transaction limits apply and are displayed within the cashier section of your account dashboard.

For full details on how withdrawals work at 78win, visit the Withdrawal page.

5 Betting and Gaming Rules

All bets placed on 78win are subject to the specific rules applicable to the game or event in question. General betting rules include the following:

• A bet is considered confirmed only after you receive a confirmation reference number. Bets not yet confirmed are not valid.
• 78win reserves the right to void any bet placed in error — including bets placed at obviously incorrect odds — or where there is evidence of system error.
• For live in-play betting, markets may be suspended at any time during an event. Any bets placed after a market suspension will not be accepted.
• Sports bet settlements follow the official results published by the relevant governing body. In the case of a dispute, 78win's decision regarding settlement is final.
• Maximum win limits may apply to individual markets or game types. These limits are shown within the applicable game or market.

For detailed information about available betting markets — including PBA basketball, NBA, boxing, esports, football, and volleyball — visit the Bet page.

6 Bonuses and Promotions

78win offers promotions and bonuses to eligible players from time to time. Each promotion is subject to its own specific terms, which are published alongside the promotion on the Promotions page. The following general conditions apply to all bonus offers:

• Bonuses are available only to players who meet the eligibility criteria stated for each specific promotion.
• Wagering requirements, game restrictions, minimum odds, and time limits — where applicable — will be stated in the individual promotion terms. These terms must be met before bonus-derived winnings can be withdrawn.
• 78win reserves the right to modify, suspend, or cancel any promotion at any time. Players will be notified where possible.
• Bonus abuse — including the use of multiple accounts, coordinated wagering, or other methods intended to exploit promotional terms — will result in bonus cancellation and may lead to account suspension.
• Only one bonus may be active on an account at a time, unless the specific promotion terms state otherwise.

7 Prohibited Conduct

The following activities are strictly prohibited on 78win. Engaging in any of these actions may result in immediate account suspension and forfeiture of balances:

• Creating more than one account per person, per household, or per device.
• Using software, bots, scripts, or any automated tools to interact with the platform or exploit game mechanics.
• Colluding with other players to gain an unfair advantage in any game or market.
• Deliberately exploiting errors, glitches, or miscalculations in odds or game outcomes.
• Using funds on the platform that are derived from illegal activity, or attempting to use the platform for money laundering purposes.
• Providing false personal information during registration or verification.
• Allowing another person to access or use your account on your behalf.
• Any form of fraud, including fraudulent chargebacks on deposited funds.

78win monitors account activity for patterns consistent with the above behaviours. If suspected prohibited conduct is detected, the affected account will be suspended pending investigation. 78win cooperates with relevant authorities in cases involving financial crime.

8 Responsible Gaming

78win is committed to promoting responsible gaming. We provide tools that allow players to manage their time and spending on the platform, including deposit limits, session time controls, and self-exclusion options.

• Players may request deposit limits, cooling-off periods, or self-exclusion at any time by contacting the 78win support team.
• Self-exclusion requests are taken seriously and processed promptly. A self-excluded account will be locked for the duration requested and cannot be reopened during that period.
• 78win does not guarantee outcomes or encourage players to chase losses. Gaming should be treated as entertainment, not as a source of income.
• If you feel that your gaming habits are causing financial or personal harm, we encourage you to use the available tools or contact support for assistance.

For full information on responsible gaming tools and guidance, visit the Responsible Gaming page. 78win is strictly for players aged 21 and above.

9 Account Suspension and Closure

78win reserves the right to suspend or permanently close any account at its sole discretion, including — but not limited to — the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Evidence or reasonable suspicion of fraud, collusion, or abuse of promotions.
• Failure to complete identity verification when requested.
• Account inactivity for an extended period, subject to applicable rules on dormant account balances.
• At the player's own request, including self-exclusion.

Where an account is suspended pending investigation, any funds held in the account will remain in place during the review period. If a suspension is resolved in the player's favour, access to the account and balance will be restored. If a suspension results in permanent closure due to a breach, balances may be forfeited in accordance with the breach involved.

Players wishing to close their own account voluntarily may do so by contacting the support team at any time.

10 Limitation of Liability

78win provides its platform on an "as available" basis. While we work to maintain consistent uptime and service quality, we do not guarantee uninterrupted access to the platform at all times.

• 78win is not liable for losses resulting from service interruptions, delayed bet acceptance during connectivity issues, or third-party payment provider delays.
• 78win is not responsible for any loss of funds or data resulting from unauthorised access to your account where you have failed to maintain the security of your login credentials.
• Nothing in these Terms and Conditions limits 78win's liability for matters that cannot be excluded under applicable law.

By using the platform, you acknowledge that online gaming involves financial risk and that you are participating voluntarily, with full awareness of that risk.

11 Changes to These Terms

78win reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Material changes that significantly affect player rights or obligations will be communicated to registered players via the contact details on their account.

Continuing to use the 78win platform after any changes have been published constitutes your acceptance of the revised terms. If you disagree with any revised terms, your only recourse is to stop using the platform and close your account.

12 Contact and Disputes

If you have a question about these Terms and Conditions, or if you believe your account has been dealt with incorrectly, please contact the 78win support team through live chat within the platform or by email. We aim to resolve all enquiries fairly and promptly.

• Live chat is available 24/7 within the platform and is the fastest way to raise urgent account or payment issues.
• Email enquiries can be directed to [email protected]. Include your registered username and a clear description of the issue to help us assist you faster.
• In the event of a dispute regarding bet settlement, game outcomes, or account decisions, 78win's determination — made after reviewing all available information — is final.